Being able to clearly explain IT concepts in layman terms is key to effective support. IT Support Specialists, also known as Technical Support Specialists, work within organizations across various industries or IT firms, providing assistance and technical support to computer users. The ideal candidate will have a mix of technical and customer service skills, and be passionate about technology and helping people. The IT Support Specialist will install, upgrade, support and troubleshoot for IT infrastructure such as workstations, servers, networks, printers, VPNs, and related hardware and software in a Microsoft Windows environment. All by itself, having a network won’t do much to help you become an IT support professional. Of course, you’ll still need the training, the skills, and some relevant experience to show any recruiters.
Computer Information Systems Apprenticeship Program
Not only are IT support specialists in demand, but they are also well paid. Bureau of Labor Statistics (BLS), the median annual salary for IT support specialists/computer network support specialists is $49,770 – that’s 9% higher than the median national wage for all occupations. Substack’s compensation package includes a market competitive salary, equity for all full-time roles, and exceptional benefits. Our cash compensation salary range for this role is $70,000 – $85,000. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.
What Is Datagram?
- By earning CompTIA A+, IT pros have all they need to land an entry-level IT support role, even if they have no IT education or experience with tech support.
- Many organizations offer in-house training to staff to ensure everyone’s technical skills remain sharp.
- In addition to certifications, certificates and online courses are useful ways to demonstrate knowledge and skills to employers and keep up with developments.
- Thankfully, getting into IT support doesn’t have to take a long time.
- While not strictly necessary, coding skills can greatly enhance an IT Support Specialist’s ability to automate tasks, develop internal tools, and troubleshoot more effectively.
To apply to the specific course you want, you must submit your application after the application period begins and before the application deadline. To be considered, applications must be on time and complete, including completely checked off instructions, signatures, and a letter of recommendation. When you complete the Microsoft IT Support Specialist Professional Certificate, you stand out with a unique set of skills and knowledge in the dynamic field of information Software development technology (IT). We highly recommend taking the courses of each certificate program in the order they are presented.
User account menu
Depending on the organization’s structure and operational needs, IT support specialists may work regular business hours or be required to work evenings, weekends, or on-call shifts to provide around-the-clock support. How long it will take to get hired is much more outside of your control than taking the steps to become an IT support specialist. If you’re applying to every IT support job that interests you, have the certifications you need and are networking, you are doing all you can do.
Key Contributions Include
If your training doesn’t offer such opportunities, you can still leverage any experience that you do have. Having answers to these questions will be useful in any interview situation, to help you stand out from other candidates. Soft skills are skills that are relevant to any line of work, including tech support.
WHAT QUALIFICATIONS DO YOU NEED TO BECOME AN IT SUPPORT SPECIALIST?
Eventually, you’ll find the right IT support SysAdmin / IT Support Specialist job specialist job for you. Server+ confirms the technical knowledge and skills required to support and secure server hardware and software. Graduates of the RSS CT program may go on to deliver peer recovery support services in non-clinical and clinical spaces, as advocates, educators, coaches, community bridgers, support group facilitators, and more! However, we share job opportunities here on our website and through our newsletter. This program has been uniquely mapped to key job skills required in IT support specialist roles.
What does an IT support specialist do?
Plus, they’ll usually only give you training in the technical requirements of the certificate. So, it’s really unlikely that they’ll train you in other soft skills such as interview technique. With the right technical and soft skills, you’ll be well on your way to becoming an IT support specialist. But for you to land your first job, recruiters will be looking for evidence that you have some relevant experience. Working towards a professional certificate, such as CompTIA A+ Certification, is often more feasible than college if you’re a working adult. CompTIA is a really specific certification for budding IT technicians, the training provides a rigorous professional education, and it’s widely recognized in the industry.
